Refund & Cancellation Policy

1. Our approach to donations

Donations to Human Mercy Foundation are voluntary contributions used to fund our ongoing programmes in education, health & nutrition, women's empowerment, disaster relief and environmental sustainability. As these funds are typically allocated to programmes soon after they are received, donations are generally non-refundable.

2. Exceptions

We understand that mistakes can happen. We will consider a refund request in cases such as:

• A duplicate donation made accidentally in a single transaction session.
• An incorrect amount entered due to a technical error on our website or payment gateway.
• An unauthorised transaction made without the donor's consent.

3. How to request a refund

If you believe you are eligible for a refund under the exceptions above, please contact us within 7 days of the transaction at hmftbharuch@gmail.com or +91 96388 12121, with your transaction reference, the date of the donation, and the reason for your request.

4. Processing time

Approved refunds are typically processed within 7–10 working days, and will be credited back to the original payment method used for the donation.

5. Event & programme cancellations

If you have registered (with a fee) for an event or programme organised by Human Mercy Foundation and it is cancelled or rescheduled by us, you will be offered a full refund or the option to transfer your registration to the new date.

6. Contact

For any questions about this policy or an existing donation, please write to hmftbharuch@gmail.com.